Sitecore360

• Customer Success Manager
• Advisory Services
• Learning Services
• Premium Support
• Expert Q&A
• Conversion to Credits

Additional Resources

• Professional Plus Training
• Expert Services
• Premier Assure
• Advisory TAM Package

Sitecore360 is our premier success plan focused on helping customers get value from our products through the use of consulting services, training, and enhanced support.

Sitecore360 gives access to the entitlements listed below. The quantity and type of entitlements purchased and made available to you are as described in your Order Form.

1. Customer Success Manager (CSM)

Allows customers to engage a CSM to develop a success plan and to run Quarterly Business Reviews.

2. Advisory Services

Allows customers to work with experts from Sitecore’s Professional Services team.

3. Learning Services

Provides customers with full access to all online learning material, Virtual Instructor Led Trainings (VILTs) and Certifications.

4. Premium Support

Provides Sitecore360 customers with enhanced support service levels.

5. Expert Q&A

Allows customers to submit questions on how to best use Sitecore products.

Note: For information on converting Learning Seats, Expert Services Hours, Premier Assure Points and TAM Hours entitlements to Credit entitlements see the “Conversion to Credits” link on this page.